1 Full Day
Have you ever walked away from a conversation feeling that you let yourself be taken advantage of by not effectively communicating your own opinions, thoughts, and ideas? Do others find you difficult to work with because of your pushy or even domineering style? Every person has needs, expectations and feelings; assertiveness is the ability to express these needs, expectations, and feelings in a manner respectful to yourself and to those around you. By learning to pursue your objectives in an appropriate manner, assertive communication can strengthen relationships, reduce stress from conflict, and promote balance in your life.
Course Objectives:
- Learn the behaviors and characteristics that are characteristic for effective assertive communication
- State words and phrases that respect you and others, and learn how to successfully apply these in the workplace
- Understand the critical areas for developing trust in an office environment
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