Hybrid Classes

Hybrid classes are courses that combine traditional, face-to-face “seat time” with some online learning activities. The purpose of a hybrid class is to take advantage of the best features of both online and more traditional forms of learning. A hybrid class is designed to integrate online and face-to-face learning activities so that they complement, and reinforce one another, rather than regarding the online learning activities as add-ons or as duplicates of face-to-face learning activities.

Although there are different definitions, hybrid classes generally refer to a style of teaching and learning where “seat time” is reduced, although still an important and significant element of the learning experience. Further, web-based and face-to-face components of the course are designed to interact to take advantage of the best features of each through a comprehensive pedagogy and teaching strategy.

Course Programs:

• ProActive Management Curriculum Series
• The Leadership Journey Curriculum Series
• The Invincible M.A.S.K.™ Curriculum Series
• The Business Writing Curriculum Series
• The Exceptional Customer Experience Curriculum Series
• The Supervisory Development Curriculum Series

Individualized Courses:

• • Active Listening
  • Advanced Briefing Techniques
  • Applying Time Management Strategies
  • Assertive Communication Skills for Women
  • Assertiveness Training
  • Basics of Office Administration I
  • Basics of Office Administration II
  • Becoming a Customer Service Ambassador
  • Briefing Techniques
  • Briefing Techniques and Presentation Skills
  • Business Writing for the Professional
  • Business Writing for the Professional 2
  • Business Ethics
  • Business Etiquette
  • Business Writing, Grammar and, Proofreading
  • Change Happens All the Time
  • Coaching Superior Performance
  • Coach-the-Coach with DISC
  • Communicating for Results
  • Communication Skills for Managers and Supervisors
  • Conducting Performance Appraisals
  • Conflict Resolution
  • Consultative Selling
  • Creating the New Normal – Moving Forward During the Pandemic
  • Creative Problem Solving
  • Creativity and Innovation
  • Critical Thinking
  • Customer Service: Customer Driven Service
  • Customer Service: Creating Service Success
  • Customer Service is a Good H.A.B.I.T.
  • Customer Service: Exceeding Customer Expectations
  • Dealing with Difficult Customers
  • Dealing with Difficult People
  • Delegating for Results
  • Developing High Performing Teams
  • Diversity Training
  • Documenting Discipline
  • Effective Team Participation
  • Effective Time Management
  • Emotional Intelligence
  • Email Etiquette
  • Developing High Performing Teams
  • Employee Engagement: Fully Engaging the Power of Your People
  • Energizing the Power of You
  • Enhancing Your Professional Image
  • Essentials of Communicating with Tact & Finesse
  • Essentials of Leadership
  • Exceptional Customer Service
  • Facilitation Skills
  • Generations in the Workplace
  • Hiring Top Performers
  • Interpersonal Communication with DISC
  • Interviewing Skills for Employee Promotion
  • Interviewing Skills for Managers
  • Leadership & Self-Awareness with DISC
  • Leadership for Non-Supervisors
  • Leadership Skills for Women
  • Leading Change
  • Listening and Memory Development
  • Maintaining Quality Customer Service in a Stressful Environment
  • Managing Conflict in the Workplace
  • Managing Diversity
  • Managing Multiple Priorities
  • Managing Stress Before It Manages You
  • Managing the Remote Office (Virtual Office) New Course
  • Managing the Writing of Others
  • Mastering Meetings
  • Mastering Remote Meetings
  • Negotiation Skills for Women
  • Office Politics
  • Pandemic Pivot – Our New Normal
  • Performance Evaluations
  • Presentation Skills – Present with Confidence to Inspire Any Audience
  • ProActive Management Program Package
  • Problem Solving & Critical Thinking
  • Problem Solving & Decision Making
  • Professionalism in the Workplace—Business Etiquette
  • Project Management for the Non-Project Manager
  • Reading Comprehension & Analytical Skills
  • Selling is a H.A.B.I.T.
  • Setting Leadership Priorities
  • Sexual Harassment
  • Staying Productive and Positive During the Coronavirus Pandemic
  • Strategic Thinking
  • Successful Intergenerational communication
  • Successful Performance Feedback
  • Supervisor Success Skills Level 1: The Role of the Supervisor
  • Supervisor Success Skills Level 2: Improving Productivity & Performance
  • Take the Lead: Leadership Skills for Women
  • Team Building
  • Technical Writing
  • Telephone Techniques and Email Etiquette
  • The Leadership Journey Program Package
  • The Power of Listening
  • The Supervisor’s Toolkit
  • Time and Stress Management
  • Time Management Online Online Course
  • Train-the-Trainer
  • Win-Win Negotiations
  • Writing Performance Objectives
  • Working from the Remote Office (Virtual Office) New Course
  • Working with You is Killing Me

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