On-Site Training Programs
Human Advantage offers a wide selection of training programs and professional development courses throughout the Baltimore-DC Metropolitan area. On-Site Training can be tailored to the specific needs of any client organization and presented on-site at any business. Training programs and courses can be delivered individually or as a series of modules.
Program Format
We deliver learning solutions in a manner that both engages the learner and produces desired outcomes. Our programs are taught using a style that is practical, dynamic, and interactive. Participants are engaged in discussions, brainstorming, experiential learning activities, individual and group work, self-reflection, and information processing.
“The instructor was well prepared and very informative … lots of skills & projects that made my experience wonderful.”
~ Written by class participant attending, “Juggling People, Projects, Paper and Priorities.”
Course Programs:
- ProActive Management Curriculum Series
- The Leadership Journey Curriculum Series
- The Invincible M.A.S.K.™ Curriculum Series
- The Business Writing Curriculum Series
- The Exceptional Customer Experience Curriculum Series
- The Supervisory Development Curriculum Series
Individualized Courses:
-
-
-
- Active Listening
- Advanced Briefing Techniques
- Applying Time Management Strategies
- Assertive Communication Skills for Women
- Assertiveness Training
- Basics of Office Administration I
- Basics of Office Administration II
- Becoming a Customer Service Ambassador
- Briefing Techniques
- Briefing Techniques and Presentation Skills
- Business Writing for the Professional
- Business Writing for the Professional 2
- Business Ethics
- Business Etiquette
- Business Writing, Grammar and, Proofreading
- Change Happens All the Time
- Coaching Superior Performance
- Coach-the-Coach with DISC
- Communicating for Results
- Communication Skills for Managers and Supervisors
- Conducting Performance Appraisals
- Conflict Resolution
- Consultative Selling
- Creating the New Normal – Moving Forward During the Pandemic
- Creative Problem Solving
- Creativity and Innovation
- Critical Thinking
- Customer Service: Customer Driven Service
- Customer Service: Creating Service Success
- Customer Service is a Good H.A.B.I.T.
- Customer Service: Exceeding Customer Expectations
- Dealing with Difficult Customers
- Dealing with Difficult People
- Delegating for Results
- Developing High Performing Teams
- Diversity Training
- Documenting Discipline
- Effective Team Participation
- Effective Time Management
- Emotional Intelligence
- Email Etiquette
- Developing High Performing Teams
- Employee Engagement: Fully Engaging the Power of Your People
- Energizing the Power of You
- Enhancing Your Professional Image
- Essentials of Communicating with Tact & Finesse
- Essentials of Leadership
- Exceptional Customer Service
- Facilitation Skills
- Generations in the Workplace
- Hiring Top Performers
- Interpersonal Communication with DISC
- Interviewing Skills for Employee Promotion
- Interviewing Skills for Managers
- Leadership & Self-Awareness with DISC
- Leadership for Non-Supervisors
- Leadership Skills for Women
- Leading Change
- Listening and Memory Development
- Maintaining Quality Customer Service in a Stressful Environment
- Managing Conflict in the Workplace
- Managing Diversity
- Managing Multiple Priorities
- Managing Stress Before It Manages You
- Managing the Remote Office (Virtual Office) New Course
- Managing the Writing of Others
- Mastering Meetings
- Mastering Remote Meetings
- Negotiation Skills for Women
- Office Politics
- Pandemic Pivot – Our New Normal
- Performance Evaluations
- Presentation Skills – Present with Confidence to Inspire Any Audience
- ProActive Management Program Package
- Problem Solving & Critical Thinking
- Problem Solving & Decision Making
- Professionalism in the Workplace—Business Etiquette
- Project Management for the Non-Project Manager
- Reading Comprehension & Analytical Skills
- Selling is a H.A.B.I.T.
- Setting Leadership Priorities
- Sexual Harassment
- Staying Productive and Positive During the Coronavirus Pandemic
- Strategic Thinking
- Successful Intergenerational communication
- Successful Performance Feedback
- Supervisor Success Skills Level 1: The Role of the Supervisor
- Supervisor Success Skills Level 2: Improving Productivity & Performance
- Take the Lead: Leadership Skills for Women
- Team Building
- Technical Writing
- Telephone Techniques and Email Etiquette
- The Leadership Journey Program Package
- The Power of Listening
- The Supervisor’s Toolkit
- Time and Stress Management
- Time Management Online Online Course
- Train-the-Trainer
- Win-Win Negotiations
- Writing Performance Objectives
- Working from the Remote Office (Virtual Office) New Course
- Working with You is Killing Me
-
-