1 Full Day
Selling is a H.A.B.I.T. consists of five, highly-interactive, educational modules geared to help customer contact staff identify and refer sales opportunities. The modules are: H-Have a Plan; A-Articulate; B-Build the Relationship; I-Investigate; T-Take Action. Topics include a review of customer service essentials for success, focus on successful sales techniques, and how a professional image influences the sales and service environment.
- Demonstrate exceptional customer service techniques
- Meet customer needs through skilled sales techniques, providing the ultimate in customer service!
- Identify prospects for products and services
- Ask questions to uncover customer needs
- Listen attentively for signs of product needs and services
- Recommend products and services to both new and existing customers
- Refer or close the sale by gaining customer agreement
- Demonstrate professionalism in dress and posture