1 Full Day
This workshop will enhance your current telephone techniques and examine the benefits of using e-mail to successfully communicate.
Course Objectives:
- Review the keys to courteous telephone behavior
- Identify strategies for staying calm when dealing with difficult callers
- Understand the value of a positive attitude when communicating by telephone and email
- Identify the differences between e-mail and other forms of communication
- Describe effective e-mail communications
- Review standards for office e-mail
- Identify information that is (and is not) appropriate for e-mail
- Learn tips for using e-mail effectively and efficiently
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