Virtual Training Format
Our live-facilitator, virtual training is dynamic and engaging. Our sessions pair technology-based tools with curriculum-based practices. We use a variety of virtual techniques such as polls, chats, breakout groups, annotation, and other spotlighting activities to keep participants lively and attentive during the sessions.
We deliver learning solutions in a manner that both engages the learner and produces desired outcomes. Our programs are taught over the best webinar platforms using a style that is practical, dynamic, and interactive. Participants are engaged using a cadre of computer-based tools to enhance discussions, brainstorming, experiential learning activities, individual and group work, self-reflection, and information processing.
Letter from staff at Johns Hopkins in Baltimore Maryland states:
“…Staff have continued to talk about how much they appreciated the training, and about your skill as teacher and facilitator…thank you for sharing your expertise, your information, and your humor with us.”
Course Programs:
- ProActive Management Curriculum Series
- The Leadership Journey Curriculum Series
- The Invincible M.A.S.K.™ Curriculum Series
- The Business Writing Curriculum Series
- The Exceptional Customer Experience Curriculum Series
- The Supervisory Development Curriculum Series
Individualized Courses:
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- Active Listening
- Advanced Briefing Techniques
- Applying Time Management Strategies
- Assertive Communication Skills for Women
- Assertiveness Training
- Basics of Office Administration I
- Basics of Office Administration II
- Becoming a Customer Service Ambassador
- Briefing Techniques
- Briefing Techniques and Presentation Skills
- Business Writing for the Professional
- Business Writing for the Professional 2
- Business Ethics
- Business Etiquette
- Business Writing, Grammar and, Proofreading
- Change Happens All the Time
- Coaching Superior Performance
- Coach-the-Coach with DISC
- Communicating for Results
- Communication Skills for Managers and Supervisors
- Conducting Performance Appraisals
- Conflict Resolution
- Consultative Selling
- Creating the New Normal – Moving Forward During the Pandemic
- Creative Problem Solving
- Creativity and Innovation
- Critical Thinking
- Customer Service: Customer Driven Service
- Customer Service: Creating Service Success
- Customer Service is a Good H.A.B.I.T.
- Customer Service: Exceeding Customer Expectations
- Dealing with Difficult Customers
- Dealing with Difficult People
- Delegating for Results
- Developing High Performing Teams
- Diversity Training
- Documenting Discipline
- Effective Team Participation
- Effective Time Management
- Emotional Intelligence
- Email Etiquette
- Developing High Performing Teams
- Employee Engagement: Fully Engaging the Power of Your People
- Energizing the Power of You
- Enhancing Your Professional Image
- Essentials of Communicating with Tact & Finesse
- Essentials of Leadership
- Exceptional Customer Service
- Facilitation Skills
- Generations in the Workplace
- Hiring Top Performers
- Interpersonal Communication with DISC
- Interviewing Skills for Employee Promotion
- Interviewing Skills for Managers
- Leadership & Self-Awareness with DISC
- Leadership for Non-Supervisors
- Leadership Skills for Women
- Leading Change
- Listening and Memory Development
- Maintaining Quality Customer Service in a Stressful Environment
- Managing Conflict in the Workplace
- Managing Diversity
- Managing Multiple Priorities
- Managing Stress Before It Manages You
- Managing the Remote Office (Virtual Office) New Course
- Managing the Writing of Others
- Mastering Meetings
- Mastering Remote Meetings
- Negotiation Skills for Women
- Office Politics
- Pandemic Pivot – Our New Normal
- Performance Evaluations
- Presentation Skills – Present with Confidence to Inspire Any Audience
- ProActive Management Program Package
- Problem Solving & Critical Thinking
- Problem Solving & Decision Making
- Professionalism in the Workplace—Business Etiquette
- Project Management for the Non-Project Manager
- Reading Comprehension & Analytical Skills
- Selling is a H.A.B.I.T.
- Setting Leadership Priorities
- Sexual Harassment
- Staying Productive and Positive During the Coronavirus Pandemic
- Strategic Thinking
- Successful Intergenerational communication
- Successful Performance Feedback
- Supervisor Success Skills Level 1: The Role of the Supervisor
- Supervisor Success Skills Level 2: Improving Productivity & Performance
- Take the Lead: Leadership Skills for Women
- Team Building
- Technical Writing
- Telephone Techniques and Email Etiquette
- The Leadership Journey Program Package
- The Power of Listening
- The Supervisor’s Toolkit
- Time and Stress Management
- Time Management Online Online Course
- Train-the-Trainer
- Win-Win Negotiations
- Writing Performance Objectives
- Working from the Remote Office (Virtual Office) New Course
- Working with You is Killing Me